Five Stages of Consumer Purchase-Free-Samples-Myassignementhelp

Question: Analyze the Five Stages of Consumer Purchase Decision of Qatar Airways. Answer: Introduction Consumer behavior is a study which is related to the individuals or groups using, buying or disposing a product to fulfill the wants and needs. Customers usually spend a lot of time to choose a product or a service. This paper will highlight the consumer buying decision process of Qatar Airways. Qatar Airways is the one of the leading airline operator linking more than 150 destinations across South Asia, Central Asia, Africa, Middle East, South America and many other countries. It is necessary to understand the customers buying decision. This paper will also carry out further investigation as to how the Qatar airways try to fulfill the needs of the potential customers and interact with them accordingly (Rezaei 2015). It is also necessary to find out important ways as to how the organization will improve its profitability by attracting more customers. In case of Qatar Airways, it is the consumer buying behavior which determines the services that are generated by the company. Moreover, it is also necessary that the company will provide the correct information to the customers and thus this will improve the profitability of the company. Consumer behavior is straight forward decision making process. However, in case of choosing an airline industry, as the process is expensive and it involves high amount of risk, the complex buying behavior of the passengers is involved. The customers also evaluate the possible alternatives and they put more emphasis on searching the information and then applying it to the buying behavior (Horner and Swarbrooke 2016). Discussion Five steps of consumer buying process of Qatar airways and their interaction with the customer There are five steps of the consumer decision making process. The end result will lead to the purchase of the service. However, every consumer will not end in purchasing or preferring the service provided by Qatar Airways due to its high price. The middle class consumers cannot afford to travel in the premium class of Qatar Airways and hence they will prefer to choose cheaper airline. But the services which are provided by Qatar Airways will not be provided by other airline industry (Oppewal et al. 2015). The first stage is associated with the need recognition of the customers so that it becomes easier for Qatar Airways to understand the demands of the customers and accordingly provide them the desired service. The customers will be looking for such service where they will get all the service in an affordable cost. The consumers will also be facing problem if the ticket rates are very high. The price of tickets of Qatar Airways is comparatively higher because of its premium service. However, the customers will be attracted towards Qatar Airways because of the facilities which they receive from them. The customers can enjoy a comfortable journey and the management committee of Qatar Airways will also help the customers in every possible way (Mithas et al. 2013). The second stage of consumer buying decision is information search. In this stage, customers will review the benefits and the facilities that are provided by the airline industry. A good information research will help the customers to find out other alternatives of Qatar Airways. Consumers will get more information of Qatar Airways in their official websites or they will also be attracted by the different kinds of advertisements which are published in social media or other advertisement modes. Another leading form of advertisement that will be effective is through the opinion leaders where the consumers try to buy the tickets after gathering the experience from the customers who have travelled in Qatar Airways. These customers try to deliver their wonderful experience in the airway and thus they attract other customers or refer their friends and family for travelling through Qatar Airways (Bowie et al. 2016). The third stage of consumer buying behavior is the evaluation of alternatives in which the consumers tries to evaluate all the alternatives and compares the price, quality and the service. The customers try to compare all the possible alternatives and choose the airline which will fulfill their needs in an affordable cost. Moreover, the consumers also want to compare the facilities and the service quality rather than the price. There are many other alternatives of Qatar Airways such as Emirates, Ethiad where the consumers can get the tickets at an affordable price and they can also avail some services similar to Qatar airways. The management committee of Qatar Airways will try to attract more customers by showing its premium service and the classic lounge service provided to the customers (Bruce 2016). The fourth stage is the purchase decision and the purchase of the service by the consumers. In this stage, the consumers decide whether they will be willing to purchase the service of Qatar Airways. The customers of Qatar Airways can purchase the ticket through online mode where they can set their preference for seat. The customers area also provided with the option to choose various meals, beverages, snacks and many other facilities while they are on board. The customers can also purchase the ticket from their nearest Qatar booking office or they are even provided support from the salesperson. The amount of the ticket is paid either in cash or in card. Most consumers prefer to pay through their cards. There is also a provision of purchasing the tickets ahead of the date and getting attractive discounts (Shaw 2016). The final stage is the post evaluation purchase which is associated with the outcome of the purchase of a service or a product by the customer. The customers will be satisfied after travelling through Qatar airways. They will be happy with the meals that are provided in their journey. This helps the consumer in making their journey satisfactory and they will also get the desired comfort and pleasure while travelling through Qatar Airways (Lerrthaitrakul and Panjakajornsak 2014.). Recommendations In the present world of a geared up pace, which is maintained in each sector of the market relying on customer base, among all is the sales segment surrounding any organization. It becomes an utter difficulty for the organization to gain the customer attention as in a blink of the eye, brand new competitors, surface in the horizon of the target market. Contemporaries in this case are a major challenge to deal with to maintain the pace in the race. The most important methodology involved in the enhancement of the customer base is the improvement of the customer relationship through developing the customer service in a better way. The quality of the product is important but is not the only factor that influences the purchase rate for the organization. The major pointer that the customer links with any organization is the interaction power and the quality provided to them. In reference to the literature review provided there are mentioned steps for the enhancement in the same in a relat ive way. The literature provides behavioral aspects linked with the purchasing procedures involved in the system. This brings forward five relevant steps in scenario` the recognition of needs, relevant field research, the anticipation of alternatives, the purchasing decision and the post purchase communication, the customer is subjected to. Every start up requires a strong customer relationship and loyalty from their end, to develop as grand stature. Two major aspects as is queried, exists in the realm of recommendations for the organization to increase the purchase rates for the selected organization, namely, new bookings and Customer Loyalty (Yeoman 2016). The opportunities and the solutions relative to these are presented in the upcoming sections of the report. New Bookings: As a business owner, the prior need is to enhance the client base as that is the lifeline for Qatar Airways. Consistent streaming of new customers is healthy for the steady growth of the organization. This helps to achieve the set objectives and build a profound foundation. There are certain approaches that can in a way enhance the budding of new customers and attract them to purchase the products and henceforth, the purchase rates would increase. These are presented as follows in this section. Firstly, discovering the ideal customers is a priority for strategically setting the target base for Qatar Airways. With knowledge of the type of customers, the product is apt for; a composite plan can be strategized for the further marketing of the product. A little amount of thinking is important be it relatively emotional or logical to have a streamlined focus towards the service areas possible for the targeting market. Secondly, the research relative to the market and the customers is extr emely beneficial and important for the further conquests. A vivid understanding of the business model and goals is important to build a firm knowledge about the products and the nature of the service that should be practiced to attract the new budding client stream. The background of the product and the service provides the details that need to be strategized. Thirdly, approach with direct response marketing: this would help the service providers to reach the customers for through the digital set up and hence providing the target base with more information about the product. The advertisement through emails and social platforms is effective in this era of business. Creating ideas that will compel the idea of the product towards the target base is an ideal approach in this case. It is very important to display that the organization understands the necessities of its clients. Fourthly, developing attitudes towards the customer is very important to convince the customers to avail the s ervices. Finally, never forget to maintain a follow up with the customers; this is organizations responsibility to close the loop. The detailing as well as the finishing quality of the execution is very important to maintain with the clients (Sharma et al. 2014). Customer Loyalty: Brand loyalty is one of the most important aspects for any organization to achieve. Working hard to achieve success is extremely important while customer retention and brand loyalty are comparatively more valuable, as further studies and researches show that 30 to 40% of revenue for the organizations is based on the returning clients for the services. Some approaches towards increment of the customer loyalty is vividly presented in the following: firstly, the customer service is a priority for any organization even maintain on the social grounds is equally valuable. The need for loyal customers will be rewarded only if the services provided gains a score following their evaluation based on the staff interactions even after the purchase of the product. The staff in charge of the purchase segment should be friendly and understanding enough towards their needs and feedback about the service and any product related details. Secondly, a rewarding system should exist for the customers to f eel interested towards repetitive availing of the services. set up an infrastructure or model relative to the sales, which would offer discounts, gifts and exclusive vouchers for a certain amount of purchasing level. Thirdly, as mentioned customer feedback system is equally important, wherein, the organization should set up communication to gather advices and information about the product performance from the customers to improve the future sales. Fourthly, offer some relevant conveniences for the customers in terms of delivery time and venue, and the raised queries from the customers. Finally, your approach should not only be based on money, conducting an appreciation event is important for the long haul (Epstein and Buhovac 2014). Conclusion Customer relationship management (CRM), as found via researches and studies is solely responsible for the interlinking of global market and the target client base to develop a sustainable purchasing rate for the big and small organizations. Major factor contributing to this system of management is the understanding of the preferences lead forward by the customer base, which helps develop the detailing of the product and services offered by the organization. The relevant measures as set in the recommendation segment should be channelized to develop a sustained customer base as well as an efficient CRM, benefiting the organization. As CRM is based on the existing marketing beliefs to prioritize and know the customers like an individual. This is a system to integrate the strategies set to achieve the objectives and goals of the organization. Innovative initiatives regarding the improvement of customer communication with the support of the available technologies might prove to be efficie ntly beneficial. References Bowie, D., Buttle, F., Brookes, M. and Mariussen, A., 2016.Hospitality marketing. Taylor Francis Bruce, P.J., 2016.Understanding decision-making processes in airline operations control. Routledge. Epstein, M.J. and Buhovac, A.R., 2014.Making sustainability work: Best practices in managing and measuring corporate social, environmental, and economic impacts. Berrett-Koehler Publishers. Horner, S. and Swarbrooke, J., 2016.Consumer behaviour in tourism. Routledge. Lerrthaitrakul, W. and Panjakajornsak, V., 2014. The impact of electronic word-of-mouth factors on consumers' buying decision-making processes in the low cost carriers: a conceptual framework.International Journal of Trade, Economics and Finance,5(2), p.142. Mithas, S., Krishnan, M.S. and Fornell, C., 2013, May. Why do customer relationship management applications affect customer satisfaction?. American Marketing Association. Oppewal, H., Huybers, T. and Crouch, G.I., 2015. Tourist destination and experience choice: A choice experimental analysis of decision sequence effects.Tourism Management,48, pp.467-476. Rezaei, S., 2015. Segmenting consumer decision-making styles (CDMS) toward marketing practice: A partial least squares (PLS) path modeling approach.Journal of Retailing and Consumer Services,22, pp.1-15. Sharma, R., Mithas, S. and Kankanhalli, A., 2014. Transforming decision-making processes: a research agenda for understanding the impact of business analytics on organisations.European Journal of Information Systems,23(4), pp.433-441. Shaw, S., 2016.Airline marketing and management. Routledge. Yeoman, I., 2016. The history of revenue and pricing management15 years and more.Journal of Revenue and Pricing Management,15(3-4), pp.185-196

Implications for Managers HRM and Performance

Question: Discuss about the Implications for Managers for HRM and Performance. Answer: Thesis Statement: Understanding the affect of the change in business environment of UAE on the management work place environment of Partex Oil and Gas Group. The Partex Oil and Gas Limited is a UAE based company located in Middle East which is pioneer in exploration and development of oil fields. The companys main goal is to develop upstream oil production in the country. Recently, there have been several changes in the crude oil price in international market. The prices have reduced drastically from $115 barrel in July 2015 to less than $30 barrel in 2016. The sharp fall in price has put the company in a difficult situation as it has lowered their earnings and affected their annual turnover (Partex-oilgas.com 2016). In the state of such economic change in the business environment, the company has to make certain changes in its working environment and organizational culture to cope up with the situation. The company basically has an autocratic system of management where the decisions are taken by the top management groups. In this case the employees are regarded as subordinates who need to be controlled and are suppose to follow the rules and regulation of the company (Truss, Mankin and Kelliher 2012).. The company needs to change the system to democratic and participative management system to deal the situation effectively (Veld 2012).Moreover, the cultural diversity need to be managed as it affects the managerial attitude, ideology, and technology transfer and business relationship. The HR department plays an important role in developing the communication system with the employees and creating the work culture in the organization. Therefore, to bring participative management system, the top managers of the company has to take steps to change the HR policies towards the employees and create a friendly working environment in the organization. The employees can share their views with the management and help the management in finding solution under the crisis. In this regard human resource department should consider cross cultural management practices and upgrade their general standardised HRM practices to international HRM practices. The HR department has to develop some new skills of interaction with the employees, make the rules slightly flexible so that the employees are free to share their ideas and feel the ownership for the company. The person who takes initiative to help the management to come out of the crisis should be given recognition and incentives so that it encourages other employees of the company. To attain good cooperation from the employees, HR department has to develop a better understanding of the firm, markets and business model. The price of oil has reduced and this has made the business unprofitable as upstream production of oil need huge cost of production (Guest, Paauwe and Wright 2012). The situation then demands a change of business model. The employee can cooperate in reducing the upstream production and agreeing to start downstream oil production that will help in diversifying the products and produce oil refineries which are used for various purposes. All this demands the implementation of SHRM policies to manage required production and the employees cooperation so that cost of production can be reduced and product diversification can be achieved. SHRM gets applicable only if there is some change in the business model and the management character of the firm has to change its autocratic style to participative style to run the business successfully. Further, the organization can consider Comparative Human Resource Management practices to understand the differences between HRM policies of different countries and try to adopt the most suitable Strategic Human Resource policies. References Guest, D., Paauwe, J. and Wright, P. 2012.HRM and Performance. Hoboken: Wiley. Partex-oilgas.com. 2016.PARTEX OIL AND GAS. [online] Available at: https://www.partex-oilgas.com/ [Accessed 7 Jul. 2016]. Truss, C., Mankin, D. and Kelliher, C. 2012.Strategic human resource management. Oxford: Oxford University Press. Veld, M. 2012.HRM, strategic climate and employee outcomes in hospitals. Rotterdam: Erasmus Universiteit Rotterdam.

How to Write Sample Bar Exam Essay Questions

How to Write Sample Bar Exam Essay QuestionsIt may be hard to find the right questions for your sample exam and there are many sample bar exam essays that you could select from. Reading through them will give you a good idea of what the questions are all about. However, if you want to really impress your fellow test takers it is advisable to follow a few easy tips before writing your essay.The first thing you need to do is to familiarize yourself with the sample that you are about to write. There are hundreds of sample bar exam questions and essays available online. So make sure that you understand each and every question before you start writing. Since a lot of times the questions are prepared for you, it is essential that you understand what they mean.If you need a sample bar exam essay then you should start by searching for a question that you think is perfect for you. Once you have written a draft of the essay then you should make sure that you follow the proper format. This is v ery important because you don't want to write a badly structured essay only to be caught in the middle.By the time you finish preparing the sample bar exam essay for the Department of Justice, the questions will be more difficult than you thought. You should always consider the types of questions that you would encounter on the actual exam. The best way to prepare for this is to practice the questions over again until you become familiar with how the questions should be worded. When you master the format of the questions then you can just concentrate on the writing part.In writing the sample bar exam essay, you should always include a short explanation about the question. This should be easy to read and be understandable to your fellow test takers. Aside from being easy to understand, it should also be an interesting essay that does not bore your fellow students. The use of dialogue is another way to add interest in your sample bar exam essay. Talking about things you know about can help make the essay more interesting. However, it is not necessary that you need to write from experience or anything. Sometimes it is enough just to use someone else's perspective when discussing the subject matter.Writing the sample bar exam essay is just a part of the whole process. You should also ensure that you provide your peers with enough context and information about the question. You can never go wrong if you provide enough context as to why the question is being asked in the first place. Moreover, you should always make sure that you have included all the information that your peers need.Another helpful tip for preparing for the sample bar exam essay is to use examples. You can either use an actual example or a concrete example from the real world. While the concrete examples will help you be more creative, the other examples will help you learn more from the sample bar exam essay.

Evolution of Management Thoughts Reflection Paper Essay Example

Evolution of Management Thoughts Reflection Paper Paper Evolution of Management Thoughts Reflection Paper by: Ryan T. Lorico The universe is a gigantic organization. It is an intertwined facet of thoughts, imagination, and reality. It is an object of endless puzzles and loopholes. Like an organization, entities are always subjected to question and argue, to change and advance. Furthermore, it is labyrinth where youll get lost and may never come out; a maze of constantly changing walls giving way for evolution and reincarnation of objects and beliefs. Life, for me, is a process of learning and management. It is because you need to plan how to live your everyday. My mind tells me that you are your lifes own manager. You are your accountant, messenger, and your help. As humans, we are obligated to adjust and measure the changing environment. As the world or universe change, so must we, as what Charles Darwin was telling us centuries ago. Indeed, the world is a battlefield; you must be fit to survive. In the same way, for you to prolong your career or to even live up your life, you must be well rounded with ideas of survival. Evolution, as the word tells us, are changes made to either develop or destroy us. We will write a custom essay sample on Evolution of Management Thoughts Reflection Paper specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Evolution of Management Thoughts Reflection Paper specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Evolution of Management Thoughts Reflection Paper specifically for you FOR ONLY $16.38 $13.9/page Hire Writer An evolution phase can either be an end of an era or a start of a new ideology. Evolution is a cycle. In every evolution phase, new techniques to manage our day-to-day are invented. History tells us, from Socrates to modern philosophers, that indeed, changes took place, shaping our world that we have today; and humans as managers of the world, tried to reshape their principles and policies, to re-access life and on how to manage it. Looking back, pagans before believed that everything around them is free and holy. They managed their lives through instinct and nature-lore. They do not have neither the technology nor concept; no form of monetary or trade. Our ancestors are free-dwelling; who would have thought that from pagans and savages, well be as modern and advance as we are today? Thus, contributions of our great philosophers will always be remembered till the end of our civilization. Those concepts will be foundations of modernization and building blocks of todays society. For years to come there will be new Socrates and the likes; as well as new philosophies that will run the world as it turns, thus, evolution and cycle continues.

The National Aeronautics and Space Administration (NASA) essays

The National Aeronautics and Space Administration (NASA) essays The National Aeronautics and Space Administration (NASA) have three very clear and simple points in its mission statement. The first point is to relay scientific knowledge of the Earth, solar system, and the universe to the rest of the world. The second point is made to advance human exploration of space and to develop it. The final point made is to continue to advance in space technology. NASA uses many different programs, which they call Strategic Enterprises, to help carry out their missions and visions for the future. The first three have to do with the understanding of life on Earth and the universe itself. The Earth Science Enterprise (ESE) looks toward the Earth and its natural processes to further understand humanity, as well as space. The Space Science Enterprise (SSE) charts the universe to try to understand it. It tries to find the answers to our existence, the universe, and other life in that universe. The third enterprise of understanding is the Biological and Physical R esearch Enterprise (BPR). BPR conducts basic and applied research in order to explore outer space. This program will make exploration safe for us to travel and possibly colonize space. The last two enterprises have to do with the actual exploration of the solar system and beyond. The first is the Human Exploration and Development of Space Enterprise (HEDS). The program's goal is to explore the frontier of space in safe conditions. The program is also working to make it possible for humans to work and live in space permanently. The final enterprise is called Aerospace Technology Enterprise (ATE). This program's main function is to advance flight technology to make travel to space safer for humans and less damaging to our environment on Earth and in space. NASA obtains most of its funding from the U.S. government's budget. Recently the budget called for over $40 billion to be dumped into NASA and space exploration. NASA also sells information and technolog...

The Price of Doing Good - 12 Criteria Assignment - 1

The Price of Doing Good - 12 Criteria - Assignment Example Survival of business: Business ethics are mandatory for the survival of business. The businessmen who do not follow it will have short-term success, but they will fail in the long run. This is because they can cheat a consumer only once. After that, the consumer will not buy goods from that businessman. He will also tell others not to buy from that businessman. So this will defame his image and provoke a negative publicity. This will result in failure of the business. Therefore, if the businessmen do not follow ethical rules, he will fail in the  market. So, it is always better to follow appropriate code of conduct to survive in the market. Safeguarding consumers rights: The consumer has many rights such as right to health and safety, right to be informed, right to choose, right to be heard, right to redress, etc. But many businessmen do not respect and protect these rights. Business ethics are must to safeguard these rights of the consumers. Protecting employees and shareholders: Business ethics are required to protect the interest of employees, shareholders, competitors, dealers, suppliers, etc. It protects them from exploitation through unfair trade practices. Develops good relations: Business ethics are important to develop good and friendly relations between business and society. This will result in a regular supply of good quality goods and services at low prices to the society. It will also result in profits for the businesses thereby resulting in growth of economy. Creates good image: Business ethics create a good image for the business and businessmen. If the businessmen follow all ethical rules, then they will be fully accepted and not criticized by the society. The society will always support those businessmen who follow this necessary code of conduct. Smooth functioning: If the business follows all the business ethics, then the employees, shareholders, consumers, dealers and suppliers will all be happy. So they will give full cooperation to the business. This will result in smooth functioning of the business. So, the business will grow, expand and diversify easily and quickly. It will have more sales and more profits.

Scope and Kinds of Cyber Security Research Paper

Scope and Kinds of Cyber Security - Research Paper Example The researcher states that one can hardly imagine an activity that would not involve the computer and other digital equipment being used in digital devices. Their usage is furthermore visible in the organizational structures, both on managerial front, educational and governmental level. Having explained its dominance and presence all over in our surrounding, at the same time, it must be said that computing world which is an online world is a fragile one and is extremely vulnerable to the external threats and challenges. These threats come in form of security concerns. While it is an outer world where there is no restriction on anyone who may want to join the network of World Wide Web, it becomes imperative to create a security factor consideration which would enable safe operations. Since all kinds of activities are being performed over the computer and internet, ranging from private data exchange to financial records, governmental records, other documents of national security, centr al databases and various other elements, in such cases it becomes important to establish a mechanism that would ensure safer operations on the internet. Internet is being termed as one of the least equipped and least reliable source of communication when it comes to privacy and security. This has been proven in cases and forms of all kinds of breaches in different parts of the world from time to time. no bank, no individual, no organization , no website is safe from the attack of these insurgents who pose threat to the common flow of traffic across the board. Scope of cybersecurity: The scope of cybersecurity is a very large one and it finds its application in any place where there is computer and internet in function. It would find its usage in home applications, official applications, educational institutes, governmental, even in the aeroplanes where most of the transmission is done over computer and digital means, require safe coding methods. Anything that is on the board of onli ne interface is included in the scope of cybersecurity since it requires protection in one way or other. Even the domestic users of computer who may use it for ordinary online operations, require security and safety since any kind of malware or bug can penetrate into their computer and cause the desired damaged. The need for cybersecurity: Cyberworld is just like the society of human being. While over 3 billion people from across the world are on board on the digital interface, it does require patrolling and controlling of the entire traffic. Just like the society would need law and order, police control and patrol, in the same way a medium that has over 3 billion users would require a scheme which would ensure safe usage of internet and computers. With all kinds of operations subject to the usage of online resources, it is highly imperative to create a zone that is shielded with secure browsing of computers and the world of internet. Kinds of cybersecurity threats: Just like a phys ical society may face threats in different forms, the cyber world is no exception and it is faced with challenges and obstacles in various forms. These come in form of cybersecurity concerns.